Terms And Conditions

In order to assure you and all our guests a secure and pleasant stay with us, we have established the following regulations governing the usage of our facilities, in accordance with Article 10 of the Japanese Ministry of Transportation's rules, a copy of which is in your guest room. When these regulations and policies are not observed, we may be obliged to refuse permission for continued occupancy of guest rooms or usage of other facilities. Kindly note guests may also be held liable for damages caused to the Hotel by non-observance of these regulations.

1 FOR YOUR SAFETY AND SECURITY

  • Please be sure to review the emergency exit instructions posted on the inside of your guestroom door upon your arrival.
  • While in your room, do lock the room door, and be sure to use the door latch.
  • Be sure to identify any callers through the door scope and keep the door latch on when opening the door. Please do not admit unknown visitors into your room, and when in doubt, immediately contact the Front Desk.
  • Please do not smoke in areas likely to cause a fire, and particularly in bed.
  • Please do not use any equipment for heating, cooking or ironing in your room.
  • Kindly refrain from using your room for business activities or for purposes other than to live in, without prior approval of the Hotel.
  • Please use all Hotel equipment or fixtures only at their provided spots, and only for the purposes designated for each. Please do not change the arrangement of the room to any great extent without prior approval of the Management.
  • Please refrain from inviting visitors to your guestroom.
  • Attaching items to the windows that may spoil the outside appearance of this facility is not permitted.
  • Please do not throw anything out of the window.
  • To change the status of your reservations, please inquire in advance with the Front Desk.
  • Minors are not permitted to stay at the Hotel without parental or guardian consents.

2. REGARDING YOUR ROOM CARD KEY

  • Please remember to carry your card key with you any time you leave your room. All room doors lock automatically and cannot be opened without the key.
  • When signing for bills at the restaurants, bar or other facilities, please show your room card key or the hotel ID presented to you when checking in.
  • Please be sure to return your room card key to the Front Desk upon checking out.

3. REGARDING PAYMENT FOR SERVICES

  • Please settle your bills at the Front Desk upon your departure. Long-term guest accounts with the Hotel are to be settled each five days, or in accordance with predetermined arrangements.
  • Confirmation of your credit card and advance deposits may be requested in certain instances upon arrival.
  • If your hotel bill is to be paid by a non-staying person, and that payment is not settled by the specified date, the staying guest will be required to make that payment.
  • The Hotel will not make payment on behalf of guests for expenses such as train tickets, theatre tickets, taxi fares, postage, packing charges or retail merchandise.
  • The Hotel and facility personnel are not permitted to cash or accept personal checks.
  • A service charge is levied for each outgoing call made from your guestroom.
  • Individual tipping is not accepted in lieu of the standard 10% service charge added to your bills in addition to government taxes.

4. REGARDING UNCLAIMED ARTICLES AND VALUABLES

  • Please avail yourself of the complimentary safe-deposit box in your room for storing your cash, jewelry or other valuables. The Hotel will not be responsible for the loss of any cash or valuables that are not checked. We are unable to accept works of art or valuable antiques for storage.
  • Articles left behind without prior instructions from guests will be handed over to the appropriate authorities in accordance with the Lost Goods Act.
  • The Hotel will keep articles checked with the Hotel for the following durations unless specified by the depositor, and if items are not claimed within the specified periods, such articles will be treated as forgotten items and may be disposed of at the discretion of the Hotel.
  • Items checked at Cloakroom: 1 month
  • Items checked at Laundry Service: 1 week
  • PLEASE DO NOT BRING INTO THE HOTEL ANYTHING LIKELY TO CAUSE ANNOYANCE TO OTHER GUESTS OF THE HOTEL, SUCH AS THE ITEMS LISTED BELOW:
    • Dogs, cats, birds and other animals or pets (Seeing-eye and assistance dogs permitted);
    • Gunpowder, volatile oils or other explosives or inflammables;
    • Objects emitting a foul odor;
    • Unregistered firearms, swords, drugs or other articles the possession of which is prohibited by the lows of Japan. ALSO KINDLY REFRAIN FROM:
    • Bringing in objects of an unusually large size or quantity.
    • Engaging in gambling or behaving in an indecorous manner or committing acts likely to cause annoyance to other guest within the Hotel;
    • Wearing outside your room the yukata (Japanese kimono-robe), bathrobe and slippers which are provided for your use in the guestroom;
    • Distributing advertising or publicity materials or selling commodities within the Hotel, without the prior approval of the Management;
    • Taking photographs, films or video tapes for business purposes, without the prior approval of the Hotel.
    • Leaving the guestroom door open while staying with us.

6. CONCERNING MEMBERS OF ORGANIZED CRIME OR

CONDUCT DISTRUPTIVE TO SOCIAL ORDER:

  • This Hotel reserves the right to prohibit the use of its facilities by any group or individual designed as being affiliated with organized crime, in accordance with Japan laws for the prevention of organized criminal activities, enacted March 1, 1992. Parties found liable to this law will be refused use of these premises at all times. (This condition will be applied immediately, even after reservation or while staying with this Hotel, should such a fact be made known to Management.)
  • The above condition applies likewise to other anti-social groups such as violent gangs, radical groups, and their members. (This condition will be applied immediately even after reservation, or while staying with this Hotel, should such a fact be made known to Management.)
  • In the event that any act of violence, threat, intimidation, extortion, or unjust demand should occur, offenders shall be refused use of this Hotel for the immediate period, as well as the future.
  • Individuals, when found by Management to be unable to control themselves because they are not of sound mind, or under strong influence of drugs / alcohol, or they may arouse possible danger, sense of fear, or discomfort to other guests, will imm?diately be refused use of this Hotel.

7. YOUR COOPERATION IS REQUESTED

  • Rules regarding equipment and fixtures on the premises are as follows:
    • Please refrain from using equipment and fixtures for purposes other than those intended;
    • Please do not take equipment or fixtures out of the Hotel;
    • Please do not remove or alter any equipment or fixtures of the Hotel.
  • Personal belongings may not be left in the Lobby or passageways of the Hotel.
  • Except in emergency situations or in unavoidable circumstances, please refrain from using the emergency staircases, going up to the roof, entering areas where there is machinery, areas where Hotel property are stored or other areas where guests and visitors are not permitted.
  • The management reserves the right to hold guests responsible for damage, contamination or loss caused to any part of the building, its furniture or fixtures, except in the case when this has occurred due to causes of force majeure.
  • Parking facilities for guests are located on the basement levels. Hotel guests are entitled to a special reduced price. Please contact Front Desk.

Terms and Conditions for Accommodation Contracts

(Scope of Application)

  • Article 1. Contracts for Accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. And any particulars not provided for herein shall be governed by laws and regulations and / or generally accepted practices.
  • In the case when the Hotel has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices, notwithstanding the preceding Paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions.

(Application for Accommodation Contracts)

  • Article 2 A Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars;
    • Name of Guest(s);
    • Date of accommodation and estimated time of arrival;
    • Accommodation Charges (based, in principle, on the Basic Accommodation Charges listed in the Attached Table No.1); and
    • Other particulars deemed necessary by the Hotel.
  • In the case when the Guest requests, during his stay, extension of the accommodation beyond the date in subparagraph ? of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request in made.

(Conclusion of Accommodation Contracts, etc)

  • Article 3 A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the same shall not apply where it has been proved that the Hotel has not accepted the application.
  • When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding Paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of Basic Accommodation Charges covering the Guest’s entire period of stay (3 days when the period of stay exceeds 3 days) by the date specified by the Hotel.
  • The deposit shall be first used for the Total Accommodation Charges to be paid by the Guest, then secondly for the cancellation charges under Article 6 and thirdly for the reparations under Article 18 as applicable, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charges as stated in Article 12.
  • When the Guest has failed to pay the deposit by the date as stipulated in Paragraph (2), the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in the case where the Guest is thus informed by the Hotel when the period of payment of the deposit is specified.

(Special Contracts Requiring No Accommodation Deposit)

  • Article 4 Notwithstanding the provisions of Paragraph (2) of the preceding Article, the Hotel may enter into a special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same Paragraph.
  • In the case when the Hotel has not requested the payment of the deposit as stipulated in Paragraph (2) of the preceding Article and /or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as that the Hotel has accepted a special contract prescribed in the preceding Paragraph.

(Refusal of Accommodation Contracts)

  • Article 5 The Hotel may not accept the conclusion of an Accommodation Contract under any of the following cases:
    • When the application for accommodation does not conform with the provisions of those Terms and Conditions;
    • When the Hotel is fully booked and no room is available;
    • When the Guest seeking accommodation is deemed liable to conduct himself in a manner that will contravene the laws or act against the public order or good morals in regard to his accommodation;
    • When the Guest seeking accommodation can be clearly detected as carrying an infectious disease;
    • When the Hotel is requested to assume an unreasonable burden in regard to his accommodation;
    • When the Hotel is unable to provide accommodation due to natural calamities, disfunction of the facilities and / or other unavoidable causes;
    • When it is feared that a person desiring the accommodation, being in a state of intoxication etc. may disturb other guests of this hotel. And also, when a guest behaves in a manner which gives disturbance to other guests. (by the provisions of Article 14 of the Tokyo Metropolitan Ordinance concerning the enforcement of the "Ryokan” Business Law.)

(Right to Cancel Accommodation Contracts by the Guest)

  • Article 6 The Guest is entitled to cancel the Accommodation Contract by so notifying the Hotel.
    • In the case when the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except in the case when the Hotel has requested the payment of the deposit during the specified period as prescribed in Paragraph (2) of Article 3 and the Guest has cancelled before the payment), the Guest shall pay cancellation charges as listed in the Attached Table No.2. However, in the case when a special contract as prescribed in Paragraph (1) of Article 4 has been concluded, the same shall apply only when the Guest in informed of the obligation of the payment of the cancellation charges in case of cancellation by the Guest.
    • In the case when the Guest does not appear by 8 p.m. of the accommodation date (2 hours after the expected time of arrival if the Hotel is notified of it) without an advance notice, the Hotel may regard the Accommodation Contract as being cancelled by the Guest.

(Right to Cancel Accommodation Contracts by the Hotel)

  • Article 7 The Hotel may cancel the Accommodation Contract under any of the following cases :
    • When the Guest is deemed liable to conduct and/or have conducted himself in a manner that will contravene the laws or act against the public order and good morals in regard to his accommodation;
    • When the Guest can be clearly detected as carrying an infectious disease;
    • When the Hotel is requested to assume an unreasonable burden in regard to his accommodation;
    • When the Hotel is unable to provide accommodation due to natural calamities and / or other causes of force majeure;
    • When the provisions of Article 14 of the Tokyo Metropolitan Ordinance concerning the enforcement of the "Ryokan" Business Law are applicable;
    • When the Guest does no observe prohibited actions such as smoking in bed, mischief to the fire-fighting facilities and other prohibitions of the Use Regulations stipulated by the Hotel (restricted to particulars deemed necessary in order to avoid the causing of fires.)
  • In the case when the Hotel has cancelled the Accommodation Contract in accordance with the preceding Paragraph, the Hotel shall not be entitled to charge the Guest for any of the services in the future during the contractual period which he has not received.

(Registration)

  • Articles 8 The Guest shall register the following particulars at the front desk of the Hotel on the day of accommodation;
    • Name, age, sex, address and occupation of the Guest(s);
    • Except Japanese, nationality, passport number, port and date of entry in Japan;
    • Date and estimated time of departure; and
    • Other particulars deemed necessary by the Hotel.
  • Prescribed in Article 12 by any means other than Japanese currency, such as traveler’s cheques, coupons or credit cards, these credentials shall be shown in advance at the time of the registration prescribed in the preceding Paragraph.

(Occupancy Hours of Guest Rooms)

  • Article 9 The Guest is entitled to occupy the contracted guest room of the Hotel from 3:00 p.m. to 12.00 noon, the next day. However, in the case when the Guest is accommodated continuously, the Guest may occupy it all day long. except for the days of arrival and departure.
  • The Hotel may, notwithstanding the provisions prescribed in the preceding Paragraph, permit the Guest to occupy the room beyond the time prescribed in the same Paragraph. In this case, extra charges shall be paid as follows:
    • Up to 3 hours: one third of the room charge;
    • Up to 6 hours: one half of the room charge;
    • More than 6 hours: room charge in full.

(Observance of Use Regulations)

  • Article 10 The Guest shall observe the Use Regulation established by the Hotel, which are posted within the premises of the Hotel.

(Business Hours)

  • Article 11 The business hours of the main facilities, etc. of the Hotel are as follows, and those of other facilities, etc. shall be notified in detail by brochures as provided, notices displayed in each place, service directories in guest rooms and others.
    • Service hours of Front Desk, Cashier's Desk, etc.
      Closing time ------------ no closing time
      Front service ------------ all day long (24 hours)
      Exchange service ------------ all day long (24 hours)
    • Service hours (at facilities) for dining, etc/
      Room Service ------------ 07:00-22:00
      pomme d' Adam (8th Floor) ------------ 06:30-22:00
      Oshima Chinju (7th Floor) ------------ 07:00-10:00, 11:00-15:00, 17:00-22:00, Weekend and National holidays 17:00-21:00
      DAIAN Club (7th Floor) ------------ 11:30-15:00, 17:30-22:00
      le Connaisseur (7th Floor) ------------ 11:00-04:00, Sundays and national holidays 11:00-23:00
    • 3 Service hours of auxiliary facilities
      Laundry Service Please refer to laundry chits for accepting and delivering time.
      Guestroom Massage Service ------------ 11:00-04:00
  • The business hours specified in the preceding Paragraph are subject to temporary changes due to unavoidable causes of the Hotel. In such a case, the Guest shall be informed by appropriate means.

(Payment of Accommodation Charges)

  • Article 12 The breakdown of the Accommodation Charges, etc. that the Guest shall pay is as listed in the Attached Table No. 1.
  • Accommodation Charges, etc. as stated in the preceding Paragraph shall be paid with Japanese currency or by any means other than Japanese currency such as traveler's cheques, coupons or credit cards recognized by the Hotel at the front desk at the time of the departure of the Guest or upon request by Hote1.
  • Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided for him by the Hotel and are at his disposal.

(Liabilities of the Hotel)

  • Article 13
  • The Hotel shall compensate the Guest for the damage if the Hotel has caused such damage to the Guest in the fulfillment or the nonfulfillment of the Accommodation Contract and /or related agreements. However, the same shall not apply in case where such damage has been caused due to reasons for which the Hotel is not liable. Even though the Hotel has received the “PASS MARK” (Certificate of excellence of Fire Prevention Standard issued by the fire station), furthermore, the Hotel is covered by the Hotel Liability Insurance in order to deal with unexpected fire and /or other disasters.

(Handling when unable to provide Contracted Rooms)

  • Article 14 The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as practicable with the consent of the Guest.
  • When arrangement of other accommodation cannot be made notwithstanding the provisions of the preceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the hotel cannot provide accommodation due to causes for which the Hotel is not liable, the Hotel shall not compensate the Guest.

(Handling of Deposited Articles)

  • Article 15 The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused to the goods, cash or valuables deposited at the front desk by the Guest, except in the case when this has occurred due to causes of force majeure.
  • The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused, through intention or negligence on the part of the Hotel, to the goods, cash or valuables which are brought into the premises of the Hotel by the Guest but are not deposited at the front desk. However, for articles of which the kind and value has not been reported in advance by the Guest, the Hotel shall compensate the Guest within the limits of 150.000yen, except in case where loss or damage was caused intentionally or by gross negligence on the part of the Hotel.

(Custody of Baggage and/or Belongings of the Guest)

  • Article 16 When the baggage of the Guest is brought into the Hotel before his arrival, the Hotel shall be liable to keep it only in the case when such a request has been accepted by the Hotel. The baggage shall be handed over to the Guest at the front desk at the time of his check-in.
  • When the baggage or belongings of the Guest is found left after his check-out, and the ownership of the article is confirmed, the Hotel shall inform the owner of the article left and ask for further instructions. When no instruction is given to the Hotel by the owner or when the ownership is not confirmed, the Hotel shall keep the article for 7 days including the day it is found, and after this period, the Hotel shall turn it over to the nearest police station.
  • The Hotel's liability in regard to the custody of the Guest's baggage and belongings in the case of the preceding two Paragraphs shall be assumed in accordance with the provisions of Paragraph (1) of the Preceding Article in the case of Paragraph (1), and with the provisions of Paragraph (2) of the same Article in the case of Paragraph (2).

(Liability in regard to Parking)

  • Article 17 The Hotel shall not be liable for the custody of the vehicle of the Guest when the Guest utilizes the parking lot within the premises of this building, as it shall be regarded that the Hotel simply offers the space for parking, whether the key of the vehicle has been deposited to the Hotel or not. However, the Hotel compensate the Guest for the damage caused through intention or negligence on the part of the Hotel in regard to the management of the parking lot.

(Liability of the Guest)

  • Article 18 The Guest shall compensate the Hotel for the damage caused through intention or negligence on the part of the Guest.

Attached Table No.1

The breakdown of the Accommodation Charges, etc.
(Ref. Paragraph 1 of Article 2 and Paragraph (1) of Article 12.)

Total Amount be paid by the Guest Accommodation Charges Basic Accommodation Charges (Room Charge)
Service Charge (1 × 10?)
Extra Charges Meals & Drinks and other Expenses
4 Service Charge (3 × 10?)
Tax Consumption Tax Accommodation Tax

Remarks of Attached Table No. 1:

  • Baby cribs for small infants are loaned free of charged.
  • Those charges are subject to change to revisions of the Tax laws concerned.

Cancellation Charge for Hotels (Ref. Paragraph (2) of Article 6)

Remarks:

  • The percentage signifies the rate of cancellation charge to the Basic Accommodation Charges.
  • When the number of days contracted is shortened, cancellation charge for its first day shall be paid by the Guest regardless of the number of days shortened.
  • When part of a group booking (for 15 persons or more) is cancelled, the cancellation charge shall not be charged for the number of persons equivalent to 10% of the number of persons booked as of 10 days prior to the occupancy (When accepted less than 10 days prior to the occupancy, as of the date) with fractions counted as a whole number.

Cookie policy

Management of Personal Information

The following protocols are used by the Hotel to ensure the privacy of Personal Information.

Privacy Protection

  • The Hotel has established an Information Management Committee to oversee the management, and prevent unauthorized access, of Personal data.
  • To ensure security, prevent unauthorized access to the system or Personal data loss, destruction or alteration, measures have been taken to secure both the user and administrator’s interface.
  • The database collecting Personal data is protected behind a secure firewall.
  • The Hotel homepage and all pages used to transmit or receive Personal data is encrypted by a Secure Socket Layer (SSL); if you are using a browser that does not support SSL, you may have difficulties using the website.
  • In order to constantly improve customer service, the Hotel homepage utilizes Cookies. You may disable Cookies in your web browser settings, but you may not be able to access all functions of the website.
  • The Hotel logs statistical data on website usage, but this information cannot be used to identify individuals.

Privacy policy

Marunouchi Hotel, Co. Ltd. (hereafter “the company”) takes the handling of its customers’ personal data very seriously, and sees its protection as a component of its basic business philosophy and social responsibility. The company endeavors to protect personal data in the following ways:

Rules Concerning Handling of Personal Data

In order that strict standards can be upheld with regard to the collection and usage of personal data, the company has laid out regulations for its proper handling, specifying a number of guidelines and basic rules to prevent unauthorized access to and loss, destruction, falsification and leakage of personal data.

Company-wide System

The company has implemented a company-wide system to ensure the protection of personal data in accordance with the rules concerning the handling of personal data, such as appointing a figure of responsibility for data protection within each section of the company.

Personal Data Collection

When collecting personal information from customers, the company shall explicitly state to customers the purpose of the collection and the scope within which it will be used, and collect the information from customers as necessary only after having received their permission.

Use of Personal Information

The company shall only use customers’ personal data for the purposes and within the scope explicitly conveyed at the time of collection, and shall not use it for any other purpose or outside of this scope.

Secure Preservation Measures

The company takes the utmost care in storing customers’ personal data, implementing appropriate security measures and measures to prevent unauthorized access, loss, destruction, falsification, leakage, and so on.

Company Training

The company endeavors to protect personal data by implementing training for its employees pertaining to the handling of personal data and ensuring that the content of this training is circulated thoroughly within the company.

Third-party Restrictions

The company shall not reveal or provide customers’ personal data to third parties without permission, except in the following cases:

  • Following instruction to do so by law or similar.
  • When exceptional circumstances entail cooperating with administrative bureaus and so on.
  • When outsourcing the data to an outsourcee, within the scope of authorized usage.
  • When the data is used within the Marunouchi Hotel Group, within the scope of authorized usage.

Revealing and Amendment of Personal Data

If customers request to confirm or amend their personal information stored by the company, the company shall respond promptly to these requests, within reason and as is necessary.

Observance of Related Laws and Guidelines

The company will observe the Personal Data Protection Act, other related laws, and industry guidelines.

Continued Review of Personal Data Handling Regulations

The company shall continually review and improve its regulations pertaining to the handling of personal data and the organizational system created to implement those regulations, so that these can be overseen in an effective and appropriate manner. When collecting personal data from customers, the company shall do so only after explicitly stating the purpose in collecting the data and the scope within which it shall be used, and obtaining the customers’ consent in this.